Customer Support Technician

Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team we have developed our own technology ARSOS which allows renewable energy operators to monitor analyze and intelligently control their power plants worldwide. Our software makes green energy production more efficient and sustainable bringing us closer to a carbonneutral world.

What are we looking for

The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:

• SCADA systems.
• Industrial communication protocols (IEC104 Modbus...)
• OS Microsoft and Linux management.
• Databases Oracle SQL Server and MySQL.
• Data Analytics (Excel and PowerBI).
• Network devices such as CISCO and Fortinet (or equivalent).

Responsibilities

• 24/7 Phone and email assistance for troubleshooting.
• Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.
• Ensuring backups are reliable and periodically up to date as described in the SLA.
• Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.
• Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.
• Traveling and performing installation configuration and/or analysis tasks onsite
• Providing assistance in the use of our systems to users.

Experience/Skills Required

• Must be able to communicate effectively in English (oral and written). Level C1.
• Drivers license B and the ability to travel and perform duties onsite.
• Availability to work in rotating overnight shifts.
• Availability to travel to wind farms and solar plants; both national and international.

Experience/Skills Desired

• Experience in SCADA systems
• Experience in energy sector

Why work at Green Eagle

Voted a Great Place to Work by our team members

Contribute to the green energy transition and have a sense a purpose in your work

Work from home or from our offices in the center of Madrid or Seville

Flexible working hours

Flexible compensation including discounts on childcare transport and meals

Private health insurance

Annual Training & Development bonus

Free English classes

This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!