DOE - Technical Support Analyst 4

DOE Sr level Technical Support (for DOE Help Desk)
100 % ON SITE ROLE from Day One!
Hours of Operation: 8 am to 5 pm No on Call

Complete Description

100% on Site from Day One
Hours of Operation: 8 am to 5 pm
No on Call

Day to Day Responsibilities:

Technical Support on the Help Desk which will involve:

. Software installs and troubleshooting such as Acrobat Adobe camtasia Microsoft Power BI

. Hardware setup and troubleshooting (laptops monitors printers phones). Operating system for laptops is Microsoft Windows 11.

. Patching laptops for security compliance.
. Microsoft product support such as Teams Power Automate SharePoint.

Required/Desired Skills:

Skill

Required/Desired

Amount

of Experience

Help Desk software installs and troubleshooting experience

Required

5

Years

Experience with Microsoft products such as Teams SharePoint Power Automate

Required

2

Years

Experience applying patches to laptops

Required

2

Years