Sales Development Representative

• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive • Create and evolve customized email and social media strategies for outreach to prospects • Build rapport and long-term relationships with users and community members • Maintain a solid understanding of competitors, open source ecosystem, and industry trends • Be comfortable making decisions and working as an autonomous member of a collaborative team • Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours • Solve problems for Grafana users by leveraging discovery, collaboration, and research skills