Female Medical Receptionist

- Welcome and assist patients and visitors in person or over the telephone. - Address patients' concerns, answer questions, and ensure a welcoming reception area. - Respond to emergencies and help distressed patients. - Protect patients' rights and maintain confidentiality. • *2. Appointment Scheduling and Management**: - Efficiently schedule patient appointments and manage treatment room utilization. - Maintain appointment schedules and handle service interruptions when necessary. • *3. Record Keeping and Patient Accounts**: - File and organize patient records for easy accessibility. - Manage patient accounts, including personal and financial information, and handle charges and third-party claims. • *4. Administrative Support**: - Adhere to policies and procedures, contributing to smooth operations. - Assist the team in various related tasks as needed. • *Skill and Abilities** - **Patient Check-in and Check-out**:Greeting patients, verifying their information, and checking them in for appointments. Ensuring patients complete necessary forms and collecting payments for services. - **Interpersonal Skills**:Displaying excellent interpersonal skills to provide a positive and welcoming experience for patients. - **Answering Phone Calls**:Handling incoming phone calls, answering inquiries, and directing calls to the appropriate staff or department. - **Appointment Scheduling**:Scheduling patient appointments, coordinating with healthcare providers, and managing the appointment calendar efficiently. - **Patient Registration**:Registering new patients, updating existing patient records, and ensuring accuracy of personal and insurance information. - **Appointment Reminders**:Calling or sending appointment reminders to patients to reduce no-shows. - **Patient Follow-up**:Scheduling follow-up appointments and contacting patients to remind them of upcoming appointments. - **Handling Patient Queries**:Providing basic information to patients about services, procedures, and general medical inquiries. - **Patient Privacy and Confidentiality**: Adhering to strict patient privacy regulations, to protect sensitive information. - **Medical Office Communication**:Facilitating communication between patients, healthcare providers, and other staff members. - **Emergency Response**:Assisting in handling emergency situations and contacting the appropriate medical personnel when necessary. - **Maintaining Waiting Area**:Ensuring the waiting area is clean, organized, and comfortable for patients. - **Collecting Payments**:Processing payments, co-pays, and outstanding balances, and providing patients with receipts or billing information. - **Handling Electronic Health Records (EHR)/Electronic Medical Record (EMR)**: Managing and updating electronic health records, ensuring data accuracy and patient confidentiality. - **Maintaining Office Supplies**:Ensuring an adequate supply of office materials and ordering supplies as needed. - **Insurance Verification**:Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance-related information to patients. - **Multitasking**: Managing various tasks simultaneously, such as answering calls, scheduling appointments, and assisting patients. - **Problem-solving**: Addressing patient concerns or complaints and finding appropriate resolutions. - **Team Collaboration**:Collaborating with other medical staff, administrators, and colleagues to ensure efficient workflow and patient care.