Control Room Agent

Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers needs
  
• Respond to incoming events from tracking units to confirm or verify that all is in order with the vehicle
  
• Collaborate with other related departments to resolve the issues
  
• Troubleshoot remotely for simpler issues
  
• Review systems and application logs for remote diagnostic of field devices
  
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
  

Requirements

Requirements

• Conversational level of English language skill
  
• Must possess at least Diploma Degree (D3)
  
• Experienced in IT or Electrical/Mechatronics Engineering related field for at least 1 year
  
• Having experience dealing directly with the customers
  
• Fully computer literate with experience/knowledge in Application Support and Web Services is preferred
  
• Willing to work on shifting hours at the office (possible at night)