Recreation Supervisor

Guest Quality and Operational Excellence

• Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
• Ensure the facility is in peak condition and clean at all times.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
• Ensure lighting and music levels are correctly set and maintained.
• Knowledgeable of the spa’s and recreation reservation systems, POS system, operation & control of systems and equipment.
• Maintain the professional set up of all guest access areas, and any supporting facilities.
• Remove any dishes left by the guests and clean them.
• Ensure all areas are stocked as per standard with appropriate supplies.
  

Qualifications

Education and Experience

• Work experience in pool, recreation and fitness areas of a leading membership club.
• 5-star luxury experience is an asset.
• Minimum of 2 years’ experience in the fitness industry or hospitality.
• CPR – Basic Rescuer