Responsibilities:
- Provide support for remote sites in and around the region.
- After hours oncall support for requested sites.
- Install configure and maintain complex hardware and software systems in the field .
- Develop and implement system maintenance procedures to ensure maximum uptime.
- Manage and monitor client networks and systems including servers routers switches and firewalls.
- Create and maintain documentation of hardware and software systems and procedures.
- Provide exceptional customer service to clients ensuring their needs and concerns are addressed in a timely and professional manner.
- Act as a liaison between clients and vendors to ensure effective communication and resolution of issues.
- Perform other duties as assigned by management.
- Provide support to other HPIT support teams as needed.
- Participate in operational meetings as required
- LAN and Voice MACD knowledge/skills
- Maintain and update existing network infrastructure. This includes:
- Add connectivity between labs offices and network equipment via copper and fibre
- Where required maintain inventory of spare equipment operating supplies and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels.
- Hardware Depot/ Hardware Recovery Centre support
- Loaner equipment management.
- Parts Ordering and inventory management.
- Shipping and Receiving management.
- Provision authentication hardware like active smart cards Active Keys and smart card readers for users using HP internal systems.
- Hardware Depot/ Hardware Recovery Centre support
- Loaner equipment management.
- Parts Ordering and inventory management.
- Shipping and Receiving management.
- Provision authentication hardware like active smart cards Active Keys and smart card readers for users using HP interal systems.
- New PC setup install reimage and Enduser data transfer.
- Incident management & resolution.
Requirements
Requirements
- Ability to manage schedule on multiple projects
- Vehicle and License.
- English & Local Language.
- At least 24 years of experience in a technical support or IT field engineering role.
- Ability to manage schedule on multiple projects.
- Vehicle and License.
- Transparent communication.
- Proven work Experience in the role.
- Advance knowledge of Windows OS (Mac Linux is a bonus).
- Practical Experience in the role.
- Excellent problemsolving skills.
- Organisational and interpersonal skills.
- Willingness to travel to customers as required.
Advanced knowledge of computer hardware systems, memory modules, and peripherals: laptop, desktop, tablet, printers, mobile devices, phones, audio-visual, etc. Knowledge of popular operating systems, software applications, and remote connection systems. Dutch and English.