Junior Data Analyst

• We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience
• Excellent Communication Skill
• Comfortable working in 24/7 work environment
• Ensure maximum recovery on CM accounts through Inbound/Outbound
• Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
• Meet metrics on contact efficiency and collection.
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

• Undergraduates/Graduates with 1-6 years of International BPO calling experience

Skills : customer service,customer care,international bpo,voice process,collections,3rd party collections,1st party collections