Job Description:
- We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience
- Excellent Communication Skill
- Comfortable working in 24/7 work environment
- Ensure maximum recovery on CM accounts through Inbound/Outbound
- Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
- Meet metrics on contact efficiency and collection.
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
Qualifications
- Undergraduates/Graduates with 1-6 years of International BPO calling experience
Skills : customer service,customer care,international bpo,voice process,collections,3rd party collections,1st party collections