French Speaking Senior Travel Specialist Tailor-Made High-End FIT s
نُشرت في :
05-01-2024
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1 وظيفة شاغرة
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أرسل الوظائف
الخبرة
1-3سنوات
الراتب الشهري
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عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
05-01-2024
الوصف الوظيفي
As a Senior Travel Specialist for the highend bespoke market your primary responsibility is to design and execute luxury travel itineraries that cater to the unique preferences and desires of our discerning clients. Your expertise and attention to detail will ensure that each journey is a seamless and extraordinary experience.
Key Responsibilities:
Client Consultation:
Conduct indepth consultations with highend clients to understand their travel preferences interests and specific requirements.
Customized Itinerary
Design: Create highly personalized travel itineraries including luxury accommodations private transportation exclusive experiences and dining reservations tailored to each client s needs.
Supplier Relationships: Develop and maintain strong relationships with our suppliers to secure exclusive deals and experiences for clients.
Destination Knowledge: Excellent South Africa and Regional knowledge is required.
Logistics Management: Ensure seamless logistics for each trip including managing flight details transfers and other travel arrangements.
client
Communication: Excellent Communication skills with indepth detail.
Problem Solving: Handle unexpected issues or changes to travel plans with professionalism and efficiency ensuring minimal disruption to the client s experience.
Documentation: Prepare detailed travel itineraries travel documents and other relevant information for clients.
Quoting & Reservations:
- Opening of client files according to client standards
- Loading reservations on Tourplan
- Ensure confirmation of services with suppliers
- Stay in constant communication with agents with regards to status of reservations payment requirements deadlines and conditions of reservations
- Arrange Meet and Greets as required
- Manage MOD phone and queries as required
Payments & Account Queries:
- Ensure that clients invoiced for all services and invoices provided to clients timeously.
- Manage payments and Account queries
- Arrange prepayments.
- Explanation of variances
- Margin Management (high & low)
- Reconciling of files
Administration:
- Full understanding and followthrough of all divisional procedures and policies.
- Submit timeous reports as requested and adhere to deadlines
- Maintain complete confidentiality with all company intellectual capital
- Ensure that all documentation has been filed and that files are updated
Client Relationships:
- To ensure client expectations are met and the highest delivery of service is driven through the business.
- To ensure that all correspondence documentation proposals presentations are delivered accurately and timeously.
Supplier Relationships:
- Commitment to and building relationships with our clients preferred partners.
- Establishing best product.
- Personal development on destinations and products.
Team Work:
- To build and maintain good relationships within the team.
- Proactively get involved.
- Assist in areas of expertise.
Learning & Development:
- Continuously develop product knowledge attend industry events/seminars/conferences and participate in supplier workshops educational and trade shows.
Qualifications & Expertise:
- Matric / Grade 12
- Travel & Tourism qualification would be preferable
- Minimum 5 years Inbound Tourism industry experience in a senior role dealing with the highend luxury Markets
- Experience in tailormade FIT itineraries
- French language a must
- Tourplan knowledge and execution would be preferable
- Excellent South African and Regional geographic knowledge
- Strong touring logistics knowledge
Competency Requirements: Personal & Technical:
- Attention to detail is essential
- A mature approach when dealing with people
- Capacity for dealing with employers and workers at all levels
- Confidentiality tact and discretion when dealing with people
- Excellent planning organisational and analytical skills
- French & and English competency (speaking reading & writing)
- Integrity and Honesty
- Excellent Problem solving skills
Tourplan French
نوع التوظيف
دوام كامل
المهارات المطلوبة
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