Order Management Operations Manager

We are Merlin Digital Partner! A leading IT and digital headhunting company who stands out from the crowd boasting over a decade of experience.
Weve successfully collaborated and played a pivotal role in the growth of industry heavyweights such as Wallapop Glovo Banc Sabadell and Factorial among others.

Our emphasis lies in peoplecentric approaches and optimizing the selection processes.Our mission is to revolutionize companies by seamlessly integrating toptier talent. What sets us apart is our indepth understanding of each partner (being their best influencer!) addressing not only their needs but also capturing their essence.

We are currently looking for an Order Management Operations Manager.

Our partner is a global company in the industrial energy sector. With presence in USA China and Europe (currently expanding in Spain)
The individual in this position is tasked with overseeing and managing the Order Management process.

This person will be reporting to the Shared Service Director and will ensure the endtoend order management process from a customer placing an order to the reception of the product or service by the customer Sales support and Customer experience. The workflow involved can differ based on a companys needs but a typical order management process includes three steps: Order Entry Delivery and billing creation.

The role will have a multiregion role and Key user supporting the global regions and teams to deliver fulfillment rate and excellent customer service and experience. It will also be the liaison between the business and IT supporting OTC transformation projects new business development and other improvement initiatives.

The Role:

• Manage the OTC team
• Day to day management of OM operations
• Development update and sharing of OM scorecard.
• Development update and sharing of segment OM SLAs
• Build framework for creating strong connections with the relevant Key Account Managers (KAMs)
• Escalation points for daytoday OM operations with 3PL haulers and segments
• Solve emergencies for keeping the OM operation running.
• SPOC for segment SCLs and GMs for regular scorecard reviews
• Review claims trends and work on improvement plans with logistics & segment sales.
• Identify segment specific customer needs and develop an action plan to deliver.
• Participate in segment logistics reviews as needed.
• Responsible for enabling teams to execute through clear goal setting facilitating work maintaining accountability applying differentiated performance management and driving team results.
• Drives results by inspiring people role modeling the companys values developing the capabilities of others and ensuring a productive work environment.
• Ensure integrity of the processes and keep provide assistance with audits and keep controls STRONG.
• Operate in a matrixed environment and develop effective working relationships with key interface organizations and their managers to achieve key deliverables.
• Must have a solid understanding of the companys strategic initiatives business strategy supply chain initiatives to effectively lead the organization.
• Maintain process documentation and update them accordingly and support Internal and external audit with the updated documents.
• Identify simplification needs in OM operations and provide project management support as needed while providing saving initiatives
• Use Order Management related knowledge people and project management skills to drive the successful implementation of OTC.

Please consider applying if you have:

• Studies in business administration economics finance or other related field or provable working experience.
• Experience in similar rol
• Knowledge of SAP (SD MM FI)
• Advanced Microsoft Office skills mostly advanced knowledge of Excel including pivot tables functions and formulas
• You live in Barcelona Sant Cugat or nearby and dont mind commuting to the office especially in the beginning. Later on its quite remote.
• English and spanish.We work with both languages. We highly value other languages such as Portuguese and Mandarin.

Key soft skills and traits:

• Excellent interpersonal skills including the ability to communicate clearly and listen empathetically.
• Established track record of responsiveness and outstanding relationship building and networking to negotiate and influence senior level leaders.
• Strong leadership and communication skills to engage with diverse stakeholders effectively across the regions.
• Ability to navigate complex organizational structures and influence decisionmaking.
• Strong analytical and problemsolving abilities.
• Ability to work effectively prioritizing competing demands in a fastpaced environment.
• Detail and timeoriented individual who takes ownership of projects.
• Ability to work as a team player in a dynamic continuously changing fastpaced environment.
• Be quality driven and take ownership of problems and issues and seek to proactively resolve.
• High level of autonomy.

We offer:

• Hybrid (Sant Cugat)and future remote position.
• We promote ownership! Thats why we work with flexible schedule.
• Economical benefits with Restaurant Bonus per month.
• Work from Home support for electricity internet and materials to improve your work environment.
• Health Insurance .
• Access to Pension Plan and Life Insurance.

(Contracting will be direct with the partner).