The Engagement Manager is responsible for delivering several projects/programs. The role holder is expected to be adept at delivering complex projects, breaking down barriers for team members, and planning at a higher level along with getting into the detail to make things happen when needed.
They are also responsible for defining project needs and feeding these into the program/portfolio process including appropriate resource allocation in cooperation with their delivery team (Project/Program Managers). The Engagement Manager ensures the effective and efficient management of all aspects of program/projects delivery and improve outcomes for clients and organization. Monitoring, managing and contributing to the delivery of all program/project components/sub-projects in order to meet objectives is another key responsibility.
Job Objectives
Deliver multiple projects/programs at an engagement level meeting quality, time and cost objective
Maintain and enhance relationships with all levels of client side stakeholders
Support in increasing business and profitability from the engagement
Job Responsibilities
Overall Engagement Management
Have a high level of engagement with a holistic view on the program/project industry (i.e Telecom, media ..etc.)
Recommend strategic changes to Executive management.
Coordinate and participate in monitoring, review and auditing processes related to programs/projects delivery.
Identify and elevate issues impacting on achievement of program/project delivery objectives and to continually improve services
Responsible for analyzing dashboard information and project information to ensure both client and internal expectations are met and where appropriate exceeded
Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
Delivery Management
Deliver programs/projects/products using the appropriate agile/scrum project management methodology within the baseline effort and estimated budget, while adapting the DevOps approach in program/project execution
Effectively monitor, control and support program/project delivery by ensuring that systems, methodologies and procedures are well followed in cooperation and alignment with PMO.
Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team
Matrix-managing a multidisciplinary team.
Ensure all services/products within the program/project are built to an appropriate level of quality for the stage (alpha/beta/production).
Ensure service related documentation is accurate and kept up-to-date at all times.
To communicate risk and highlight pre project risk to the internal resource and Head of Service Delivery
Making Effective Decisions, by analyzing and evaluating pros & cons and identifying risks in order to make decisions that take account of the wider context, including diversity and sustainability.
Quality Management
Ensure that the delivered services are fit for purpose, carrying out several reviews as necessary.
Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures.
Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success.
Client Relationship
Build and maintain client relationships
Conduct client service review meetings covering performance, service improvements, quality and processes.
Implement and manage all parts of the client experience – entry, service, liaison, exit, transition within area of responsibility.
Exemplify positive customer service behaviors and promote a culture focused on ensuring customer needs are met.
To communicate and highlight all updates to client whilst program/project is running.
To continually engage clients, acting as iHorizons ambassador thus ensuring key relationships are nurtured and developed to their full potential.
Business Development
Maintain the current engagements and continuous customer relationship.
Contribute to cross and upselling to existing customers in cooperation with the sales and account management teams.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا