Account Executive - DACH

Responsibilities :

• Identifying organizational need for new applications
• Preparing technical specification as a roadmap for software
• Implementing, testing and integrating new applications
• Performing routine application backups and upgrades
• Installing new applications upgrade and releases
• Providing instructions and training to staff when necessary
• Monitoring, recoding and responding to requests for support
• Investigating and diagnosing system faults and errors
• Resolving technical issues
• Analyzing error trends aimed at reducing/minimizing down time
• Communicating messages regarding application issues to users in a timely manner
• Liaising with application suppliers when needed to fulfil the requirements of the organization
• Scheduling and running regular tests to enhance the current application.
• Identifying and developing functionality changes
• Maintaining documentation of key databases and applications linked to them.
• Monitor applications for compliance to company IT standards and policies.
• Responsible for product order tracking and cancellations, and effectively communicating with vendor partners.
• Manage internal support tickets and work with a diverse group of company team members to troubleshoot a variety of computer software issues.
• Research and analyze business problems to determine if systems solutions are advisable and available.

Qualification/ Education :

• Assist in troubleshooting application issues

Experience :

• Overall 5-7 years of experience; Minimum of 3 years experience in following areas:
• Administration, monitoring and maintenance of software infrastructures and applications.
• Oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of organizations information systems.
• Ensure that the processes needed for a business to function and succeed are running smoothly.
• Technical point of contact to fix application and systems issues, usually on an immediate basis.
• Experience with programming report writing (ex. PHP.NET, VB), Oracle and/or SQL

Remote Work :

No