NOC Engineer

The NOC Engineer will be part of 24×7 Network Operations Center (NOC) team of network engineers of various skill sets and experience that provide network monitoring, engineering, and orchestration of outage and issue resolution as well as the daily operation of a NOC. The engineer is responsible for troubleshooting, escalating issues and orchestrating their resolution. The NOC engineer is also in charge of communicating status of Trackable Network Events to stakeholder following the established communication plan. The engineer will work with senior engineers and other tiers to draft and update relevant SOPs. • Monitor Network & Applications for Incidents. • Troubleshoot network incident, create and document ticket with findings. • Triage tickets and escalate to proper team. • In case of significant network outage initiate remediation protocol, open conference bridge and invite stakeholders to participate in the resolution of the outage. • Attend stakeholders’ meetings and create meeting minutes and action items and follow through. • Research industry best practices and make recommendations.