Call Center Agent English and Swahili Bilingual

Key Responsibilities

• Make calls per hour to customers in a professional and courteous manner
  

• Handle inbound calls respond to customer inquiries and provide accurate information
  

• Resolve customer concerns complaints and issues promptly and effectively
  

• Maintain a high level of product or service knowledge to effectively address customer queries
  

• Document all customer interactions and transactions accurately in the system
  

• Collaborate with team members and supervisors to improve customer service procedures
  

• Adhere to company policies and procedures while delivering exceptional service to customers
  

• Meet or exceed daily weekly and monthly targets for call volume and customer satisfaction
  

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Requirements

• Fluency in both English and Swahili (spoken and written) is mandatory
  

• Excellent communication skills and a pleasant phone demeanor
  

• Ability to make calls per hour while maintaining quality and professionalism
  

• Strong problemsolving skills and the ability to think on your feet
  

• Customerfocused attitude with a passion for delivering exceptional service
  

• Ability to work in a fastpaced environment and adapt to changes quickly
  

• Basic computer skills and familiarity with call center software and systems
  

• Ability to perform well under little or no supervision
  

Education and Experience

• High school diploma or equivalent
  

• Previous experience in a call center or customer service role is a plus but not mandatory
  

Benefits

• Competitive salary
  

• Ongoing training and professional development opportunities
  

• Friendly and supportive work environment