Italian Customer Service Agent

As a Customer Service Agent, you will be the first point of contact of customers to directly attend their inquiries.

Tasks

• Assist viewers through phone and/or chat and/ or emails regarding different queries.
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshoot of system configurations and network settings.
• Provide accurate and real-time responses to the viewer s inquiries
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Requirements

• Native or Proficient (C2) Italian and English (minimum level B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service or Sales is a plus
• For non-EU residents, it is mandatory to have a valid work permit

Benefits

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance
• Health insurance with a dental plan (after 6 months contract)
• Availability to work from home temporarily
• Relocation package accommodation in a shared apartment for 6 months and flight reimbursement.