Receptionist

Title : Subject Matter Expert

Location: Santa Fe,New Mexico 8750

Duration : 12 Months

Client: The New Mexico Human Services Department (HSD)

Note : This is a Hybrid Position

The responsibilities of the SME are to ensure the facts and details are correct so that the project s/programs deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.

Responsibility

Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied.

Accurately represent their business units needs to the project team.

Validate the requirements and deliverables that describe the product(s) or service(s) that the SuccessFactors consultant will produce.

Bring information about the project back to their agency.

Provide input for the design and construction of test cases and scenarios and may also validate executed test results.

Provide input into and execute user documentation and training material.

Test the product(s) or service(s) towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project team.

Guide other team members on the project to ensure the content is accurate.

Resolve issues relevant to project deliverable(s) within their area of expertise.

Obtain or provide approval for changes to rules, processes and policies.

Be committed to the project and participate in the workshops.

Be proactive and engaged during the workshops.

About Us:

Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times

(Ranked #) on In c. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors.

We specialize in building customized software applications solutions such as knowledge management systems,

business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and

systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cosign, Data Warehouse),

mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage

infrastructure projects.

Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.

Associate degree in a related field from an accredited college or university, or two years of experience at the lower-level Help Desk Analyst 1 Required Experience maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels VPN remote access configuration & troubleshooting experience MS Office and Microsoft 365 troubleshooting experience Experienced performing basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions. Experience with Service Desk application for managing IT requests Experience supporting and troubleshooting laptops, desktops, IP Phone, cell phones and various applications