Customer Service Advisor in Heston - Leading Leisure Brand

pstrongCustomer Service Advisor in Heston Leading Leisure Brandstrongppstrong phstrongppstrongstrongA leading leisure brand with fantastic progression and benefitsstrongstrongstrongbrstrongppWe are recruiting for this exciting new role in Heston West London We are looking for driven hardworking individuals for this excellent new role with this leading leisure brand We are looking for a Customer Service Advisor todeliver on excellent customer service If this sounds like you then we would love to hear from you!brppstrongOur ClientstrongppOur client are more than just a Leisure Centre they are a community Our client offer excellent facilities that are safe and inclusive to the local area Our client boasts a full range of facilities including fitness studios health suites swimming pools indoor & outdoor courts pitches tracks and caf facilities It is their mission to provide inclusive and safe environments where they deliver supportive and professional services for all ages abilities and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centres facilityppppstrongWhat is the rolestrongppReporting to the Retention Manager as a Customer Relations Advisor you will play a key part in delivering exceptional customer service to our customers by helping with bookings access to the centre and dealing with new and existing membership enquiries pulliEnsure the efficient and effective operation of the reception area liliMonitor and control entry to the Centre liliEnsure all customer sales and bookings are managed correctly assisting customers in their choicesliliPositively and proactively drive retention adhering to the Lampton group sales driving and reporting procedures liliManage Prospects and Swim School database and contribute towards lead generation in accordance with marketing planning including outreachliliAssist in the communication and promotion of the centres services ensuring all information given is correct and up to date liliEnsure that the reception area is secure and maintained to the required standards of cleanliness and repair liliDeal with complaints in a sensitive manner promptly and politely in accordance with Company guidelines liulpppstrongWhats in it for youstrongbrpulliGenerous holiday package including Bank HolidaysliliAccess to pension and employee assistance programsliliBe part of an inclusive dynamic team that values collaboration and innovationliliEnjoy free gym membership promoting your own wellnessliliEmbrace perks like the cycletowork scheme and electric car salary sacrificeliliContribute to an organisation committed to making a difference in the communityliulpYour recruiter for this role is strongBecky Hopkinson Account Managerstrong at Love Recruitment and can be contacted simply by applying for this role below Love Recruitment are a fitness recruitment agency specialising in hundreds of fitness jobs in the UK like these Becky is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please apply nowppppp