Customer Service Coordinator

pemCathelco is part of Evac group and we are the worlds leading provider of integrated water and waste management systems as well as corrosionprotection systems for the marine offshore and building industries Our cuttingedge solutions and services have been helping leading global players in these industries to significantly reduce their environmental footprint for more than years With offices in countries across four continents and representatives in more than countries we pride ourselves on being close to our customers wherever in the world they are locatedemppstrongPurpose of the rolestrongppBe the dedicated point of contact for customers and provide an excellent customer experienceppFollowing the customer order process from order entry to invoicing Collaborating efficiently with all relevant internal and external partiesbrpululpstrongKey responsibilitiesstrongppEnsuring a good customer experience and satisfaction from order confirmation to delivery and invoicing Being the dedicated point of contact to the customer throughout the order processing cycleppEnsuring that the first promise to customer is aligned with product availability and set realistic target datesbrppEnsuring OnTime Delivery to meet customer requirements whilst keeping the Customer informed of any delays & progress of orderbrppOperating as part of the spares team to support the full sales processppstrongKey requirementsstrongppAn open can do attitude selfstarting strong time management and organisational skills are an essential requirement to fit into this roleppPrevious experience in providing excellent Customer Service is essentialbrppExcellent communication skills are required for dealing with international customers overseas entities and various internal departments such as Production Sales Purchasing Credit Control & Technical)ppHigh level of attention to detail and ability to manage workload effectively is essentialppAbility to work well with others in a team and build relationships with third parties is essentialbrbrIntermediate use of Microsoft Office tools particularly Outlook Excel Word and PowerPointppstrongWhat we offerstrongbrppWe offer you an exciting position in a global business Together with the team around you you will have the chance to help us achieve our vision of a future with no waste As a working environment we offer an inclusive and safe culture where colleagues know and trust each otherpululululpstrongInterested joining usstrongppGreat we are looking forward to hear from you!ppbrp