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Job Title: Program Manager - Telecom Domain
Location: Dallas TX
Type of Role: Contracting Role
Program Manager, Customer interface - Contractor(Summary):
Responsibilities:
Program Management for business critical & complex projects in a customer-facing role
Guarantee proper management of customer specification documents for Hardware & Software requirements
Work closely with Engineering and Product Management to build complete project plans from feasibility study to development, qualification, delivery and final approval for commercial deployment
Close relationship with technology partners (chipset manufacturers, 3rd party Software solutions ) to resolve escalations and drive the feature roadmap
Prioritization of critical activities and tickets
Monitoring and continuous improvement of product KPIs and performance in the field
Work with the Sales team to manage customer expectations and satisfaction
Skills and Knowledge:
Project / Program Management experience is a MUST (5-10 years)
Previous experience in the Telecom/Broadband or IT/Networking industry is preferred
Previous experience in a customer facing role is a preferred
Familiarity with Broadband technologies such as IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR069, Mesh, IoT, Cloud-based solutions, Quality of Service
Excellent oral & written communication in English. Ability to present in front of C-level audience
Ability to work with remote teams in multiple time zones across North America, Europe and Asia
Excellent organization skills and autonomy to work on multiple projects in parallel
Proficiency in technical project management tools: JIRA, Bugzilla, MS Project, MS Teams, MS Office
Program Management,Telecom,Telecom Expense Management,IPTV,wireless,TR069,Mesh,iot
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