Workforce Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
NOK Human Capital is hiring Workforce Manager for IntouchCX a global BPO leader in customer support industry
The Workforce Manager will direct manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program Were looking for a leader who has the vision experience and passion to contribute to our culture and the success of our programs
Job Responsibilities
Responsible for updating and adjusting the shifts hours and days off for team members
Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
Assist in analyzing partner metrics and staffing on a consistent basis
Actively manage support motivate and retain members of the Workforce team
Maintain awareness of emerging industry tools
Job Requirements
Bachelor Degree in Marketing/ Computer Science Communications or Business
Must have at least year of experience as a manager in same field
Advanced English level as well as analytical problemsolving technical informationmanagement communication organizing and decisionmaking skills
Ability to think strategically & to plan and monitor for results
If you match the above criteria send your updated resume to mentioning WFM in the subject line
Remote Work
No
نوع التوظيف
دوام كامل
