ServiceNow ITOMAIOpsCloud Automation with AIOps

Job Title : ServiceNow ITOM/AIOps/Cloud Automation with AIOps

Location : Remote (USA)

Job Description :

Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.
Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event
Management, Service Mapping, and Configuration Management.
Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions,
and other ServiceNow customization features as needed.
Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other
systems and applications.
Provide ongoing support and maintenance for ServiceNow ITOM solutions.
Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal
Teams
Define technical solutions for architecture and design that are aligned with business problems and
ServiceNow ITOM/ Automation/ CMDB implementation best practices
Maintain expert knowledge of the ServiceNow ITOM / CMDB Products, Discovery, Service