ServiceNow ITSM Developer

ServiceNow ITSM Developer

Location : Remote (USA)

Job Description and Responsibilities:

ServiceNow Implementation:
Lead the implementation and customization of ServiceNow ITSM and ITOM modules.
Gather business requirements and translate them into technical specifications.
Configure and customize ServiceNow applications, workflows, and modules to meet specific business needs.
Design and develop ServiceNow integrations with other systems, databases, and APIs.

IT Service Management (ITSM):
Work closely with stakeholders to identify and implement ITSM best practices using ServiceNow.
Design and optimize ITSM processes, including incident management, problem management, change management, and service catalog management.
Configure ServiceNow ITSM modules, including incident, problem, change, and knowledge management.
Develop and maintain ServiceNow reports, dashboards, and KPIs to monitor service performance.

Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong experience in ServiceNow implementation and administration, specifically in ITSM module.
In-depth knowledge of ITSM processes and best practices.
Proficiency in ServiceNow development, customization, and configuration.
Experience with ServiceNow integration using APIs, web services, and scripting (JavaScript, Glide APIs).
Familiarity with ITOM modules, such as discovery, event management, and CMDB.
Knowledge of ITIL (Information Technology Infrastructure Library) framework and its application in ServiceNow.
ServiceNow certifications (ITSM, ITOM, etc.) are a plus.