Business Planning Analyst

Ability to set and manage expectations for a group of teammates

Own quality database maintenance and development

Lead efforts to develop innovative business models and analyses to support multiple, large projects

ADM monthly review

TCE and VOC action plan reporting

Feed into senior management scorecards and dashboards

Change management (to be developed with Charisma implementation)

Develop, monitor and report on key deployment and delivery metrics and communications to impacted teams and senior leadership

Working with Individual Client Solutions Leads and Directors, will review and maintain mid and long range capacity plans that accurately forecast participant demand and staffing requirements

Partners with vertical leads in setting hiring targets by location