Service Expert

Responsibilities:
• Build automated process/tools for network/service performance monitoring and analysis.
• Build detailed KPI reports for all core nodes/services for health check and KPI analysis.
• Investigate and troubleshoot performance degradation issues through PCAP trace analysis and KPI correlation, and provide technical recommendations.
• Manage the optimization of core network resources through balancing the load across network/sites elements and timer/parameters fine-tuning.
• Develop the capacity plan forecast for mobile and fixed core network elements, if required.
• Perform quarter LLD update for all core network elements.
• Core network configuration and timers audit to enhance the network performance/customer experience, and to harmonize/align configuration parameter across different sites.