Our client has an immediate opening for anApplication Support Specialistfor an established and growing state-of-the art warehouse and distribution facility and trucking company working with products that require special handling.
This position is 100% on-site.
The individual in this role will support the warehouse management systems (Tecsys), inventory software management system, as well as working with SQL queries, andCognosreport writer.
In your day-to-day role you will:
- Maintain warehouse management systems uptime at each of the user terminals.
- Write SQL queries to pull and create customized reports and use SQL scripting to extract data from databases.
- Use a reporting system for report writing such as Cognos.
- Take ownership and responsibility of queries, issues and problems assigned to the queue.
- Utilize SOAP to perform some integrations to the web portal.
- Support application support queries and issues reported to and escalated to the Desktop Support onsite teams.
- Familiarize end users with software, systems, and database operations.
- Complete regular training and process refreshes to ensure you are always compliant to SOP s and processes to maintain security and consistent services.
- Assist in preparing systems for upgrades.
- Manage ticketing systems and resolve tickets.
- Develop a detailed efficiency reporting system using Cognos and SQL to provide executive teams insight into current productivity information and goals progress.
This requires:
- Excellent problem-solving and troubleshooting skills, hands-on problem-solving ability.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- Software maintenance and testing capability.
- Knowledge of scripting languages
What do you need to bring?
- 2+ years experience working with either a Warehouse Manager System or Inventory Management system.
- 2+ years of IT Software Support/Application Support experience.
- Able to perform SQL queries and work with Cognos.
- Some experience with SOAP integration.
- 2-3 years experience working with customers either face to face or remote setting.
- Bachelor s/Associates degree in Information Technology or related area or work experience.
- Strong customer service focus.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Collaborative mindset.
Days/ Hours:
Monday Friday, 10 a.m. 7 p.m.
Benefits: Company offers excellent benefits, both holidays and floating holidays off, and career growth.