Software Service Delivery Specialist

Responsibilities:

• Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checks.
• Accountable for the management and delivery of Change Requests E2E from Requirements preparation, Resource Management, Stakeholders Management, and Executions; Ensuring the technical delivery of all services meets quality, scope, and time constraints.
• Ensure Technology specific change management processes are adhered to by IT team members, where applicable, in developing, managing, and tracking deliverables for the Change.
• Manage scope/requirement changes, multiple and competing demands, and priorities determining and conveying impact on budget, time, and risk using appropriate Measurable Metrics.
• Determine quality standards and oversee the execution/production of deliverables (at every stage of the delivery process ), documentation, and approvals.
• Identify and resolve/escalate potential conflicts among different requests ensuring there are no redundancies or conflicts with IT Strategies/objectives and/or constraints.
• Engages Technology specific governance processes to ensure IT Risk and compliance due diligence is applied, ensuring the project adheres to applicable risk and compliance procedures, as relevant to impacts resulting from the Change.