German Teacher

Responsibilities:

• Manage customer requests in German language
• Provide a holistic view of the customer’s environment and make recommendations to improve overall service
• Establishes and fosters a relationship with the client
• Participate as a member of the senior account team
• Assumes additional responsibilities in support of the account
• Developing detailed technical solutions for large and complex outsourcing service request
• Gathering of technical requirements, the coordination of delivery organizations and vendors to build a solution and cost case, writing of technical statements of work and accountability for the overall technical outsourcing solution
• Identify issues and discuss with or escalate to team leader