Oracle ACS Core Database Expert

RESPONSIBILITIES:

• Delivering high quality technical services to ACS customers.
• Ensuring adherence to internal methodology, tools and quality standards.
• Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities
• Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required
• Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS
• Manage and resolve Customer Requests according to product main strategy and model.
• Respond and resolve customer issues within Key Performance Indicator targets.
• Maintain an up-to-date and in-depth knowledge of new products.
• Ensure the timely completion of planned proactive tasks and Customer Requests.
• Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
• Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc