Computer Trainer

 Essential Duties and Responsibilities Provides internal customer training for individuals and groups using telephone and videoconferencing to instruct in the use of legal software products including Microsoft Office 2010/2016 products, iManage/FileSite/Work 10, time and billing software, and eDiscovery review software. Prepared digitally recorded training for distribution to firm staff and attorneys. Monitors the Firms help desk ticketing system for inquiries that signify a need for training. Conduct new hire and summer Associate orientation software training. Conduct periodic tip and trick lunch and learn sessions. Coordinates training for firmwide rollouts of new technology. Communicates with software providers and Firm IT staff to stay current on new release features to prepare notes of relevant changes in software operations to staff and attorneys. Prepare software quick start guides and tips documents for Firm staff and attorneys. Other duties may be assigned.     Job Requirements:  Bachelors degree preferred, although high school diploma and equivalent professional work experience is acceptable. Possesses at least three years of relevant experience in software training. Experience with using management software or a call management/ticketing system, prefered. Experience with troubleshooting Microsoft Office 2010/2016 products with a strong focus on Outlook and Word in a legal environment (Mac OS a plus). Experience with various virtual meeting room and videoconferencing tools such as Teams, WebEx, Zoom, etc. Experience using iManage/FileSite/Work 10 or other document management system Possesses strong problem-solving skills, attention to detail, and the ability to quickly isolate and resolve computer related problems. Possesses excellent communication and interpersonal skills. Demonstrates good organizational skills, the ability to manage multiple projects simultaneously, provide superior internal client service, and be comfortable delivering under pressure in a team focused environment. Ability to work independently and effectively under time constraints and pre-set deadlines in an accurate manner with consistent high production; requires minimal supervision; may work outside of normal business hours. Benefits Robust benefits package that includes medical, dental, life, and short-term and long-term disability group insurance. Option to participate in the firms 401(k)/discretionary profit sharing program. Central downtown location and choice of firm-paid garage parking or firm-paid monthly METRO bus pass. Access to the buildings gym at no additional cost. Access to the buildings amenity floor that includes virtual Topgolf, shuffleboard, pool table, etc