Continuous Improvement Specialist - Contact Center/OTC (m/f/d)

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

Tasks

- You will drive culture change to improve process discipline utilizing Six Sigma (DMAIC) and Lean methodologies

- Identifying business needs and potential opportunities for process improvements in the regional organization is part of your role

- Further, you will manage Six Sigma & Lean improvement projects/project portfolio, including project scoping and prioritization; determine project financial impact and savings and present results to the leadership team as required

- You will organize and manage Kaizen sessions and other ideation events, utilizing practices and techniques such as creative problem solving

- Educate, coach, and mentor others on the process improvement philosophy, tools, and application

- In addition, you will continuously improve the team's organizational capabilities to achieve process quality as part of project planning & execution/product development, including an awareness of the need to "do it right the first time."

- You will mentor productivity project leads and provide support on improvement projects as required, and work across organizational barriers to facilitate effective/timely completion of improvement projects

Requirements

- You have a University degree (required) and master's degree (desirable; Engineering, Business-Finance, or education preferred

- Also you have a professional background in education, training, or coaching is a plus

- Further you have four years and experience in Customer Service, Order to Cash, or related roles

- Having been part of an operational team in an OTC process is a plus

- You fluently command in English

Benefits

• Competitive Salary + Benefits;
• A hybrid work model;
• Offices that adapt to your needs, with collaborative spaces;
• Specific training in your field of activity;
• Multinational and dynamic environment;