Customer Service Representative

Pearl Industrial Contractors is a full-service home remodeling contractor with over 5 years of construction experience. We provide residential construction services in the Linden and Central Pennsylvania area and can handle your remodeling project from baths or kitchens to whole house renovations. Our goal is to satisfy customer expectations by providing quality, detailed work.

Tasks

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Benefits

• Vacation Pay
• Health insurance
• 401(k) profit-sharing savings plan
• Incentive programs
• Tool purchase programs & MORE!