Team Lead CRM

Type of Requirement: Regular/Part time/Contract/Consultant/Trainee ( Regular )

Requirement Based On: Firm/ Opportunity / Bench

HO Gurgaon

Designation

Team Lead CRM Development

Location

Gurgaon

Experience (in years)

6 yrs. and above

Brief job description/

Technical skill/

Competencies

He will be the sole point of contact between the business unit and Information Technology's Application Development, Business Analyst team and our partners/vendors.

Responsible for :

• Should have Experience in Microsoft Dynamics CRM / 365 or both.
• Build a team of exceptional delivery professionals, manage and nurture a team of technical professional and functional expert. Provide guidance to the team throughout the project/product life cycle.
• Oversees the activities of project teams and ensures delivery is aligned with the organization's strategy.
• Oversee application enhancements requests.
• Create a CRM & Cloud competency within the team.
• Own, Lead and coordinate operational tasks, customer escalations, process improvements.
• Should have good understanding of incident management, problem management, change management and release management. Identify high priority incidents and escalate to management.
• Perform in-depth analysis and investigation of incidents to determine root causes and solutions.
• Should be able to deploy projects and bug fixes to production.
• Assist with client support reporting.

Educational/professional qualification required

MCA/B. Tech (Information Technology )

Soft skills/competencies

Excellent communication, persuasion and negotiation skills; good team player

Technical Skills (Mandatory)

• Minimum 4 years of Microsoft Dynamic CRM Customization Experience.
• Dynamic 365 customizations and configurations.
• Ribbon Customizations, CRM Actions, Plug-in , Virtual entities, Custom workflows, Integration with 3^rd party applications, Web API and OData, Business Rules and Business Process Flow.
• Working Knowledge in ADX Portal /365 Portal.
• Sound programming skills in C#/Java Scripts/HTML
• Development Skills for .NET Projects
• Knowledge of MS SQL Server , SSRS, web Services ,LINQ
• Added Advantage to have Windows & Web Services, IIS, REST API, SOAP Protocol & Worked on IBM Message Broker and MQ / Messaging system
• Experience in CRM Service & Sales.
• Certifications on Latest CRM

Special remarks

Familiarity with the financial sector is advantageous with preference to candidates with similar kind of profiles in in Personal Loan, Consumer Finance business.

Skills :