Porter & Driver Hospitality | Cape Town

• The porter driver is responsible for welcoming and orientating all guests arriving at the hotel.
  
• Responsible for maintaining standards in accordance to standard operation procedures issued by the company.
  
• He/she must be responsible for maintaining a safe, healthy, neat and clean working environment.
  
• Must be responsible and ensure the proper handling of all equipment as well as ensuring its cleanliness and state of maintenance.
  
• Report all hazards and risks to management.
  
• Be familiar with workplace policies, rules and standard operating procedures.
  
• To receive and park cars for hotel guests, contract customers, other customers and authorised staff upon their arrival at the hotel.
  
• Must have a strong rapport with guests and non guests using the hotel parking facilities.
  
• Report any accidents immediately to the manager on duty and the security department.
  
• Welcome guests and direct them to reception.
  
• To load and unload luggage from vehicles
  
• Open doors to all vehicles arriving at the hotel.
  
• Protect and offer guests assistance against inclement weather at the entrance to the hotel.
  
• If and only when necessary escort guests to the hotel parking area.
  
• Ensure safety of guest luggage left in your care by storing it in the porters lodge and issuing a receipt to the guest.
  
• Familiarise and know the names and special requirements of regular return guests.
  
• Be 100% familiar with all transfers booked in the transfer book at the concierge desk.
  
• Collect guests from specified pick-up points and transfer to hotel.
  
• Transfer guests from hotel to specific drop-off points.
  
• Must have accurate knowledge and understanding of hotel and resort facilities and services.
  
• Must be able to assist guests with information and answer questions and resolve guest problems.
  

Requirements

• Education & Qualifications:
  
• Previous experience as a professional driver
  
• general knowledge of the hotel industry
  
• Proficiency in speaking, comprehending, reading, and writing English
  
• Friendliness,
  
• Customer orientation,
  
• ability to communicate effectively,
  
• additional NQ qualifications
  
• team worker,
  
• flexibility,
  
• adaptability,
  
• sense of responsibility in handling of large amounts of work and product knowledge pertaining to their field