After Sales Service Coordinator

Responsibilities:

• Receive customers’ complaints and inquiries via email and coordinate with assigned team member to respond/ follow up.
• Follow up customers complaints and inquiries with the assigned branches until resolution.
• Follow up schedules and update technicians with any canceled appointments.
• Maintain an organized geographic work schedule for technicians.
• Daily schedule review to maintain an organized schedule log, highlighting completed and pending job orders.
• Maintain an organized archive of all job orders and related documents, in hard and soft copy forms.
• Perform additional duties as communicated and assigned.