Customer Service Representative

Hours: Various shifts available.

Position Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

• Communicate with customers via phone, email and chat.

• Solve customer problems and find best possible solutions.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Respond to shipping inquiries and answer order status questions.

• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements

• High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

• Desire to provide the best possible experience for our customers.

• Thrive in a fast-paced environment with coaching support.

Benefits

• Company-paid extended health coverage that includes medical, dental and vision after only 30 days.

• Basic life insurance, disability and wellness programs.

• RRSP with 5% employer match, eligible after 30 days.

• Paid holidays and generous paid time off.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center.

Skills : none