Job Description: Medallia role in BCBSMA:
Looking for an experienced product manager to help drive the strategy and delivery of the Medallia Zingle product.
Zingle is Medallia s messaging platform, delivering world-class real-time messaging experiences for small businesses and global brands alike.
A day in the life will consist of meeting with customers and developing a deep understanding of their problems, collaborating on the technical solutions with engineers, and advocating for our customers to internal stakeholders.
The ideal candidate is obsessed with solving customer problems and has experience building and scaling enterprise products.
Take ownership of key Zingle features and manage the prioritization, design, and delivery.
Become the subject matter expert on user behavior for use cases across multiple verticals
Prioritize and groom the backlog based on weekly prioritization meetings with Customer Success, Support, and Engineering
Develop wireframes and mocks of proposed experiences
Manage the end-to-end development cycle by communicating requirements and partnering with engineering throughout Partner with product marketing to launch features, drive adoption, and achieve our go-to-market KPIs
Collect and analyze data related to user behavior
Work with users to test and research ideas
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