Technical Support Engineer

• Key Qualifications
  • Technical support experience with Apple products and services
    
  • Preliminary knowledge in support live and virtual events, broadcast, web-ex etc.
    
  • English-language oral and written communications skills.
    
  • Strong time management and organizational skills
    
  • Desire and ability to work as part of a team; and, be able to deliver constructive feedback
    
  • Self-motivating with the ability to work independently and with little supervision
    
  • Stay abreast of advances in technology
    

Description

• Manage the team s incidents queue and action all incidents within the given SLA
  
• Provideon-site executivesupport for site leadership
  
• Support on-site and virtual events hosted in region - support the setup and preparation towards the event.
  
• Work as part of an EMEIA team that actions incidents remotely at all Apple sites across the region
  
• Support IS&T site services such as printing, digital signage, conferencing booking systems and more