Incident Manager

Job Role: ITIL Incident Manager

Job Location: Atlanta, GA (Onsite)

Job Type: Full Time

Note: No Visa Transfer, No Visa Sponsorship

Detailed JD

The candidate must have excellent communication skills and be located onshore to perform the activities.

Coordinate with customers to understand the requirements for support and perform the analysis on incidents received.

Coordinate with other groups supporting the product and application to take issues to resolution.

Conduct weekly calls with Different groups and update the status of open issues.

Conduct weekly connect with customers and provide status on progress.

Coordinate with offshore and guide to perform the deliverable actions and work as a team.

Ability to steer the meetings with stakeholders.

Resolve incidents received in a timely fashion.

Available to take on-call responsibilities on a rotation basis.

Must-Have Skills

ITIL Incident Management Knowledge

Proficient in Communication Skills

Available for on-call rotations(Weekly rotation)

Understanding of Service Now

Knowledge of POS devices

Knowledge of Splunk

Knowledge of payment services Gateway (Any gateway)

Good to Have Skills

Working knowledge of SQL

Understanding of APP Dynamics

Understanding of AWS