Desktop Support

Job Role: Desktop Support

Job Location: Blaine, MN (Day 1 Onsite)

Job Type: Full Time

Note: No Visa Transfer, No Visa Sponsorship

Job description:

Responsibilities:

Supporting IT equipment in large corporate environment

IMAC Support IT equipment Install/Move/Add/Change

Track and resolve customer incidents and requests through the ServiceNow ticketing tool

Troubleshoot and resolve hardware and software issues for Windows and MAC devices

Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.)

Restoration and migration of user data

Shipping, receiving and disposal of IT equipment

Smart Hands support to assist other support groups such as networking, server and telecommunication teams

Printer and peripheral device support

Mobile device support

Inventory management of IT assets including asset auditing

Video Conference room equipment support and meeting support

Execute and follow appropriate KB articles

Special event support including potential after hours support requirements

VIP support

Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues

Basic Qualification:

Windows and MAC hardware and software troubleshooting skills and experience

Ability to do in-depth research and troubleshooting for complex technical issues

Ability to complete all work tasks with minimal supervision

Excellent time management skills to prioritize workload

Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment

Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, Audio Video/Video Conference equipment, printers and the following PC hardware manufactures: Apple & HP.

Office 365 and Skype for Business/Skype Room Systems Troubleshooting

Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers.

High level of flexibility and the ability to positively respond to changes in work requirements

Ability to operate and communicate effectively while under pressure is essential

Ability and willingness to learn new technologies

Willingness and skills necessary

Customer Experience Skills

Excellent verbal and written communication skills

Good technical writing skills and a willingness to document all work performed

Ability to communicate and interact with both technical and non-technical customers

Strong customer service experience in a corporate environment

High level of professionalism and strong personal interaction skills

Good technical writing skills and a willingness to document all work performed