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Summary
As a Technical Lead on our team, you will provide strategic technical guidance to proactively improve the performance, reliability, security and cost-effectiveness of our services using industry best practices. The Technical Lead will be in charge of evaluating the work processes and implementing technology solutions that meet the business s current and future needs. The ideal candidate encourages an environment that promotes customer service, excellence, innovation, collaboration and teamwork.
Tasks
- Implement constant efficiency improvement & problem-solving processes.
- Lead technical innovation and automation for the services provided to customers.
- Organize technical teams, distribute work and monitor progress, quality assurance and performance in a multidisciplinary team environment.
- Work closely with product managers on planning and execution of development activities.
- Team management: hire and supervise technical specialists, issue follow-up and ownership, and balance work among team members according to skills and individual workloads.
- Team management: hire and supervise technical specialists, issue follow-up and ownership, balance work among team members according to skills and individual workloads.
- Technical planning and preparation: analysis of technical requirements, solution proposals and risk analysis.
- Ensure the engineers in your team have the right skills, processes and tools to deliver and release predictably against business goals.
Requirements
- 5+ years of experience leading technical teams in a client service capacity; SaaS, Machine Learning or similar environment/domain preferred.
- Analysis and problem solving: strong analytical and troubleshooting skills with a solution-oriented mindset.
- Proficient in German and English. Excellent oral and written communication skills.
- Enjoy working in a fast paced, multicultural and global environment with tight deadlines, multi-site teams and different projects simultaneously.
- Able to analyze new and changing scenarios and adapt the project to them.
- Organizational Team management, scheduling, issue resolving.
Benefits
- Competitive Salary: We know salary is important, especially if you're great at what you do.
- 30 Days Vacation: Although the hours are flexible, real vacation looks different. Take it!
- Free choice of equipment: Choose your own equipment. We don't dictate specific brands, models, operating systems or colors.
- Location: Office in Vienna, working remote is an option.