صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيThinking of taking on a new challenge in which you can develop on a personal and professional level? We can offer you an adventure by relocating to Casablanca and starting a new job there! While starting a new challenging job as a supervisor, which will help you grow on a professional level. You are also able to discover all that Casablanca has to offer. You can enjoy the unique architecture, try the Moroccan cuisine and experience the thriving art scene of Casablanca. Take on this new challenge and fully experience the way of living in Casablanca, Morocco!
The Supervisor supervises a team of remote advisers and guarantees production, quality of service and productivity of its activity in compliance with the procedures defined by the company. He builds his team's skills in the field of customer relations
Managment and administration of the activity
Track production indicators
Plan, organize and manage the activity of your team
Determine the individual goals of team members
Coaching and team leadership
Provide local management on a daily basis
Punctually assist his team in the management of difficult contacts
Prevent and regulate difficult conflicts and behaviors among team members
Organize and lead meetings
Manage the skills of your team and develop them
Animate training sessions
Quality of service
Monitor and evaluate the performance of your team
Evaluate the performance of an organization
Analyze and interpret statistical results
Produce reports
Analysis and action plan
Analyze the results by KPI of his entire team
Identify the reasons for the discrepancy and propose proactive action plans to your N + 1
Measure the effectiveness of the actions taken and correct the points and / or actions as needed
Administrative management
Report the absences of its teams and any other action representing non-adherence to the schedule in a timely manner and thereby guarantee the veracity of the payroll elements
Ensure all the administrative and organizational management of his team: breaks management, request for administrative documents, reporting of complaints (Payroll, planning, etc.),
Guarantee compliance with HR procedures and processes by its teams
Your enthusiasm is contagious and organizing and planning is in your genes
You have experience leading teams in a contact center environment
You are proactive, decisive and easily make decisions
You have strong analytical skills and are result-oriented
You are creative, innovative, driven and stress resistant
Knowledge of communication techniques related to remote customer relations
Paid training
Unique, atmospheric, people-oriented call centre, with a good dose of fun
Market-based basic salary with bonus opportunities
Employee benefits such as private insurance
Growth opportunities
Casablanca, Morocco
دوام كامل