Customer Service Representative II

Job Title: Customer Service Representative 10769

(Business to business customer service- not restaurant, consumer call center, etc)

Shift Hours of Operation: M - F 8:00am - 5:00pm
Location: Wichita, KS 67220. Will be working in office 3-5 days a week. Remote Monday and Fridays if contractor chooses to once they are trained. Please note * candidates cannot work remote until they have completed training for approximately 3 months
Dress code: Business Casual - Jeans allowed - No Tennis shoes or flip flops, screen print t-shirts, no holes in jeans, no shorts.
Prescreens Required: HireRight background check

Notes:

• Training will be a combination of virtual (on Microsoft Teams with screen share) and in person.
• There will be process guides to follow.
• Manager will supply laptop and monitor, mouse, keyboard to candidate.
• Candidate needs to have WiFi available when working from home (cannot work from public place)

Essential Duties/Responsibilities:

• Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to our customers.
• This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
• Support senior customer service team members with day to day issues.
• SAP/ERP required. Looking for candidates that have more technical experience in order management and problem solving/critical thinking skills to address customer problems/pain points.

Minimum Education Required: High School Diploma

Other Required Experience/Qualifications:

• Possesses a basic understanding of customer service practices and procedures.
• Sound judgment and decision making skills.
• Strong oral and written communication skills.
• Ability to problem solve.
• Ability to adapt and learn in a changing work environment.
• Team work and a positive attitude is a must.
• Comfortability learning and navigating new systems.
• Knowledge of Microsoft Office Products.
• Inquisitive / ask questions

Additional Preferred Experience/Qualifications:

• B2B Customer service experience.
• Experience with Order Management Systems.
• Associate/Bachelor's degree in business or related field.
• Service Cloud (Salesforce) Experience