Lead Systems Analyst

Job Description: Provides technical, business, and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with project schedules. Provides daily supervision and direction to support staff.

• Monitor ticketing system and ensure trouble ticket are updated with appropriate status
• Provide guidance to customer on how to resolve issues
• Provide Support to customers on understanding the requirements
• Build MS Excel reports by working with technical & business teams for customers
• Able to write basic SQL queries to troubleshoot issues or tickets
• Must have at least 2 years of working experience in DevOps capacity, preferably working in support capacity as a DevOps Engineer in a fast-paced health insurance environment.
• Must have experience working in the SQL environment, MySQL, SQL Server, Elasticsearch.
• Must have proven and successful experience developing large scale software solutions preferably using open source technologies like Java, Python and etc.
• Must have 2 years of working experience in cloud environment, preferably AWS.
• Must have good communication skills, both in written and in verbal form.
• Desired to have knowledge of configuration management tools.
• Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
• Diagnoses and resolves system functionality issues including performing queries for data/information using tools.
• Walks customers through service functionality leveraging technical, business documents
• Provides solutions and resolution to customer trouble tickets.
• Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document.
• Escalates appropriate technical issues to upper-level technical support when needed.

Deliverable:

• Monitor ticketing system and ensure trouble ticket are updated with appropriate status
• Provide guidance to customer on how to resolve issues
• Provide Support to customers on understanding the requirements
• Build MS Excel reports by working with technical & business teams for customers
• Able to write basic SQL queries to troubleshoot issues or tickets

Skills:

• Healthcare Industry experience
• MS Excel - Expert
• SQL - Intermediate
• Java - Intermediate
• Reporting - Intermediate
• Preferred Skills- API Monitoring, HL7 FHIR