Desktop Technician

Minimum Qualifications: Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software Responsible for IT hardware inventory, asset management Resolves and close tickets/work orders supporting end-user desktops and peripherals Responds to customer support issues escalated from the Helpdesk Contributes to desktop projects (global installs/upgrades) as a project team member Remotely diagnoses and resolves requests utilizing remote tools Document's customer interactions in incident management system including asset management Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops Installs and configures local and network-based printers Performs preventative maintenance Follows management guidance, adhering to IT policy and procedure Performs other duties as requested Associate / bachelor's degree in computer science, Information Systems, or other related field or equivalent work experience/training 3 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues Must have first-hand experience supporting desktop computers in a Windows/TCPIP environment Preferred Qualifications: A+ certification MCSE/MCP is a plus Previous IT infrastructure experience in Airline/Airport environment