Genesys Pure Cloud

Key Skills/Knowledge: Graduate with good Hands on experience in Administration and Managing Genesys Contact Center Pure Cloud Architecture
PRIMARY RESPONSIBILITIES:
Administration of Genesys Contact Center (PureCloud). Create call flows, route points, add new users, check system logs, Interactions, Agent Endpoints, Queue management, Script changes, Campaign/ Application schedule as per business requirement etc.
Providing extensive experience with Genesys products (Architect, Queuing, Workgroup, Reporting, Edge, Data Table etc.
Strong knowledge of configuration and implementation of Genesys PureCloud.
Strong knowledge on Omnichannel & Digital eServices (Email, Chat, SMS)
Good knowledge of Genesys Recording solution & Workforce Management.
Experience in leading/solutioning transformations from legacy to Genesys omnichannel Cloud CTI/IVR/ setup.
Contributing to the development of application design and coding standards and ensuring adherence across teams to said standards
Additional advantage with experience in designing, developing and debugging Interaction routing solutions.
Strong knowledge in Recording, Reporting tools and the integrations