Talent Acquisition Assoc Representative

Duties:

The TA Assoc Representative acts as the first point of contact for TA HR Solutions inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in the Talent Acquisition pillar of our HR Solutions team. The Assoc Representative is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee and candidate experience.

Responsibilities:

• Quality review of candidate and requisition data.
• Manage the scheduling of interviews for candidates, as well as the reimbursement of candidate expenses.
• Act as first point-of-contact for all TA inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
• Delegate and escalate inquiries as appropriate but remain responsible for the TA case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.
• Administer TA tasks and activities, as assigned.
• Engage in improving HR Knowledge Base and Case Management content for TA, based on their user experience.

Additional Skills:

Good computer skills including usage of MS Office Suite and HR systems

Good written and verbal communication skills and interpersonal relationship skills

Able to read, comprehend, write, and speak English

Good problem-solving and organizational skills

Ability to manage internal and external confidential information with utmost discretion

Works autonomously within established procedures and practices

Ability to build and maintain strong relationships across the organization to influence and achieve objectives

Ability to manage competing priorities in a fact paced environment

Attention to detail

Must be able to work in a team environment

Ability to provide feedback in a professional, direct, and tactful manner

Education:

H.S. Diploma or equivalent with Required

Bachelor's Degree or Equivalent in Human Resources, Business Administration, or related field preferred with Preferred

With Previous experience in Human Resources Administration or shared services environment preferred Preferred

Experience in heavy calendaring and scheduling preferred.

Experience with interacting and supporting all levels of management

Experience managing HR system data

Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)

Experience with an ERP system (Workday preferred)

Experience with Microsoft tools and applications required