Norwegian Customer Representative

Looking for an exciting and challenging opportunity in a young international and dynamic environment? Do you love talking to people? Then this is the job for you! For one of the biggest names in Tech we are looking for an Customer Representative.

Responsibilities

• Responsible for handling all support before, during and after travel related questions for Business customers

• Make new flight reservations in Amadeus

• Change already existing reservations in Amadeus

• Check rules and regulations for tickets regarding cancellation/change etc.

• The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations

• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

• Accurately logging all interactions via Client s Contact Management System

• Achieve call center metrics as defined by the Supplier

• Recognize and adjust support approach to accommodate all levels of customer s experience

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

• Communicate positively with team members, customers, and other partners

• Escalate issues to the appropriate department according to Client s Procedures

Requirements

• HS Diploma or equivalent

• Travel business experience

• Ticketing skills / IATA nice to have

• Amadeus reservation skills

• Preferably previous experience in a customer service role within Travel Industry

• Excellent customer service skills

• Strong written, verbal and organizational skills

• Passion for customer care

• User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.

• Written and verbal fluency in the language of the market

• Written and verbal fluency in English. Training, material, systems and technical terminology will be in English in both written and verbal format. In addition to calls in the native language English calls will be handled as well.

Location

Malaga (Spain)