Customer Support Representative

ON-SITE
Location: Blvd. Cuauhtemoc Sur, Residencial la Esmeralda, 22640 Tijuana, B.C., Mxico

Role:
Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
Ensure that all log-in and passwords (both internal & external) are kept confidential.
Document all information on customer interaction according to standard operating procedures.

Requirements:
Must be willing to complete assessments that include a typing test of 25+ wpm.
Great communication skills, written and orally.
Demonstrate strong abilities to work independently and as a remote team player.
Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
Must be at least 18 years of age.
Must have at least a High school diploma or GED.
Must be willing to participate in a background screening.

Benefits:
Full Medical, Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state
Paid Birthday Leave
Paid vacation time after 1 year of employment
Food vouchers of 220 MXN weekly

HOW TO APPLY:

All applications must be done on our job portal.
For a faster application process, click or copy the job application links on my Profile to be redirected to the application form.
Click the company name above (Frontier) to be redirected to my Profile and copy the application link for the TaskUs: Customer Support Representative (Tijuana, Mexico).

For inquiries, email me at