Software Support Engineer

Come and join us as a Senior/Junior Software Support Engineer

Job Highlights

- Attractive salary & compensation package
- A cordial and family like working environment
- Special benefits including gym membership compensation

What you will do:

- Provide superior first line response, acknowledgement and routing/resolution for customers requiring assistance with software related issues and questions
- Use Jira to create, log and report logs
- Investigate and escalate issues based on detailed knowledge and understanding of our software applications.
- Assist with testing new technology and provide feedback to project teams
- Conduct defects analysis and impacts, to facilitate problem resolution and verify fixes with the application development team.
- Provides occasional after-hours on-call support per on-call policies
- Execute all the test case and report defects, define severity and priority for each defect.
- Carry out regression testing every time when changes are made to the code to fix defects.
- Prepare quality documentation and communicate with customers to resolve issues.

You will be successful in this position if you

- Bachelors degree/Diploma in Information Systems, Computer Science or equivalent.
- Fresh Grads are also encouraged to apply.
- Malaysian citizen only
- Customer support experience in the IT industry.
- Mature, self-motivated, and professional with excellent customer service skills
- Strong analytical and problem-solving skills
- Excellent communication skills (oral and written)
- Ability to work independently as well follow direction and best practices in a fast paced environment
- Ability to learn new technologies quickly
- Attention to detail and ability to multitask
- No ego
- We work as a team and believe software quality is a collective effort

Benefits

- Compassionate, Paternity, Marriage and Haj leave
- Maternity Gratuity Payment
- Hospitalization, Personal Accident and Disablement Insurance
- Optical and business attire allowance
- Dental benefit, Travelling, Parking & Gym membership
- Other benefits include EPF & SOCSO, Medical, Yearly bonus