Field Services Lead

Requirements

• 10+ years of experience of working in IT Field Services Lead role.
• Ability to lead the team of ~40 members located onsite and offshore location.
• Education - Associate Degree
• Understanding of Apple-MAC devices support
• Working knowledge of Service Now ticketing system
• Knowledge of ITIL Operations and EUS IT Hardware management process
• knowledge of IMAC process
• Understanding of IT Depot model
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Able to lead, guide and mentor team members
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Take ownership and responsibility of an issues from start through to a successful resolution